Return & Refund Policy

At LUTPET HANDMADE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase or order confirmation is required.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

The following items cannot be returned or refunded:

• Used or damaged products
• Items returned after 14 days
• Gift cards or promotional items

Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Original shipping fees are non-refundable.

Damaged or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours after delivery with photos of the product and packaging.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: phamanhduc2595@gmail.com

Store Name: LUTPET HANDMADE