Shipping Policy

Welcome to LUTPET HANDMADE. We are committed to providing fast, reliable, and secure shipping for all orders.

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays will be processed on the next business day.

• During peak seasons or promotions, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery times:

• United States: 7–15 business days

• Canada & Europe: 10–18 business days

• International Orders: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

3. Shipping Fees

• Shipping costs are calculated at checkout based on the customer’s location and shipping method.

• Free shipping may be offered on selected products or promotional campaigns.

4. Tracking Information

• Once your order has been shipped, you will receive a confirmation email containing your tracking number.

• Tracking updates may take 2–5 business days to appear in the carrier system.

5. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

• We are not responsible for lost packages.

• Additional shipping charges may apply for reshipment.

6. Delayed or Lost Packages

We are not responsible for delays caused by:

• Customs inspections

• Weather conditions

• Shipping carrier issues

• Public holidays

If your package appears lost or delayed, please contact us and we will assist you as much as possible.

7. Damaged Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery

• Include clear photos of the item and packaging

We will review the case and provide a replacement or refund if applicable.

8. Contact Information

If you have any questions regarding shipping, please contact us:

Store Name: LUTPET HANDMADE
Email: phamanhduc2595@gmail.com